Quality Policy

BIG is committed to maximize customer satisfaction

BIG is committed to maximize customer satisfaction and strives to achieve the goal of business excellence and continually improve the effectiveness of our Quality Management System with its scope of “Maintain and manage RDP for SRO”.

Our quality policy is achieved through the following:

  • Provide quality services by striving to exceed the needs and expectations of our customers.
  • Maintain and continually improve the effectiveness of quality management system by making quality as everyone’s responsibility and by determining the external and internal issues that may affect our organization.
  • Empower our employees through active involvement, proper training and career development.
  • Use continual improvement methods to monitor and improve quality performance, on time delivery and isolate major problems for immediate solution.
  • Create a safe work environment that promotes teamwork and supports delivery of high quality services.
  • Enhance relationships with our suppliers to ensure that they understand our needs.
  • Controlling and eliminating non conformities by addressing risks and doing corrective measures.

BIG’s quality policy is displayed openly as a sign of our commitment. The policy is also presented to all new employees in our quality awareness orientation and is continually reinforced by management to ensure the understanding and commitment at all levels in the company.

BIG’s quality policy is available for all interested parties and published on BIG website.

At BIG, we believe that sustainable developments, continual improvement and commitment of the whole organization to this Quality Policy will lead us forward to our goal as a world class service.



Bader A. Al-Suweiddan                                                                

President & CEO